store
manager
CHADSTONE
Brand Story
As one of the country’s biggest success stories and most celebrated fashion darlings, this brand stands out from the rest with its bold and celebratory aesthetic. Staying true to its original vision always, the iconic, award-winning company has grown both locally and internationally, to be a major player in the global fashion industry. Their stores are incredibly stylish spaces where you'll work with others who share your love for expressive and elevated personal style. Work for a respected brand that offers seriously great staff perks and is dedicated to your career growth and development. Hit apply, stat.
Our Favourite Things About Working for this Client
BEST DRESSED: A bespoke uniform allowance, including staff exclusive pieces.
BONUSES, BABY: An industry-leading bonus scheme, awarded both monthly and quarterly. There are also out-of-the-box incentive opportunities, including global paid travel for top-performing managers.
RISE TO THE TOP: The company has an incredibly strong record for internal progression, with over 80% of head office and senior leadership roles coming from retail stores.
SELF DEVELOPMENT: Benefit from training and education, such as their bespoke graduate program, designed to give hands-on experience in a head office environment.
RELOCATION, RELOCATION: Opportunities for promotional moves within cities/states, along with opportunities to relocate temporarily or permanently to an international store or support office, including those in Europe and New York.
YOUR DREAM WEEKENDER: Rotating roster available, designed to offer 1 full weekend off per month (yes, both Saturday and Sunday!)
About the Role
We are now seeking a talented Store Manager to join our Global Luxury Brand in their busy Chadstone Boutique.
In this role, you will lead, train, manage, motivate, and develop the store team to achieve sales in line with set targets. You will continue to ensure that the team is creating a lasting client relationship with both new and existing clients, and provide exceptional service levels to ensure that clients enjoy an elevated luxury shopping experience.
In this role you will:
Ensure client satisfaction is achieved by all team members and that sales & brand expectations are upheld across all business KPIs
Analyse the store sales and take necessary action to maximise sales opportunities
Identify the succession plan required to develop strong career paths for all team members in collaboration with Line Manager
Provide consistent feedback to the Assistant Manager & the team on their performance including conducting appraisals and performance development plans
Effectively monitor sales by category and by season in order to request stock and increase the sales of the store
Proactively build personal relationships with high-value clients and develop the store team to understand clients’ fashion and lifestyle preferences
Use the business CRM at an optimised standard to ensure all client communications and employee relations documentation is managed in line with expectations
Ensure training and development opportunities are offered to all staff members across onboarding, product training, shopping experience training and store presentation standards
Create an enjoyable working environment that promotes passion, focus, results, and inclusivity
Prepare, manage and execute the Visual Merchandising launches to ensure that a consistently high standard of Visual Presentation is achieved and reflective of the brand directive
Have a thorough understanding of loss prevention procedures and ensure stock levels, discrepancies and transfers are meticulously managed
You’re a fit if you…
Are a seasoned Store Manager with experience leading teams of 10+, ideally in a high-turnover store
Bring luxury expertise and knowledge
Are excited about working in a VIP-focused environment and have an affinity for building and nurturing strong client relationships
Adore styling and keeping up with fashion trends
Have strong commercial and business acumen, with experience in KPI delivery and optimisation of sales, wages and stock
Love training and developing your team - the business will set you up with incredible tools and initiatives to be successful in this space
Are focused on long-term career progression
Contact Emily.faoa@reliergroup.com for a confidential discussion or apply directly via the link below: