CUSTOMER SERVICE &
ECOM ASSISTANT

SURRY HILLS

Brand Story

This emerging contemporary brand operates with its values on its sleeve, adopting an artisanal feel to its collections alongside a commitment to social, environmental, and ethical issues, and striving for more responsible and sustainable practices within the fashion industry. In practical terms that means a focus on working with local communities, incorporating low-impact fibres, along with adopting other measures to reduce negative environmental impacts (adore). The brand’s commitment to quality, paired with its focus on traditional craft and techniques results in unique and distinctive pieces, which are quickly building a cult following with your fav retailers and It-girls both here and overseas. A local name making a big impression overseas while staying true to its core values? What's not to love.

Our Favourite Things About Working for this Client

WONDER WARDROBE: Build an adventurous and colourful wardrobe with generous staff discounts and allowances on statement pieces and classics alike.

WELLNESS HEROES: Enjoy a holistic approach to staff wellbeing, with in-house and on-call life coaching appointments.

CELEBRATE SUCCESS: Socialise and celebrate regularly with your team, including seasonal celebrations at the end of each collection.

FROM THE HEART: Work for a brand striving for change within a rapidly changing industry, and seek fulfilment from working in a way that aligns with your values.

About the Role

Work closely with the Senior Ecommerce Manager and collaborate more widely with the team in this dynamic new vacancy. Who are you? You would call yourself a bit of an all-rounder. As the Customer Service & eCommerce Assistant you will be responsible for providing exceptional customer service and processing online store returns. Your focus will be on ensuring all customers receive a memorable pre and post purchase experience, positively contributing to the overall brand experience.

In this role you will:

  • Respond to customer enquiries via email and live chat in a helpful and timely manner. You will ensure a high level of customer satisfaction at all times.

  • Proactively and professionally resolve customer service issues as they arise.

  • Process returns efficiently and accurately, checking garments for imperfections.

  • Keep the return processing area organised, tidy, and efficient, ensuring that packaging stations are fully replenished.

  • Assist with other eCommerce tasks as they come up.

You’re a fit if you…

  • Customer service experience (online or retail) is preferred, ideally in a Customer Care setting.

  • Have exceptional written communication skills and a very high attention to detail. This is second nature for you!

  • Passion for delivering an exceptional customer experience, you will have a strong problem-solving mindset with a focus on customer satisfaction.

  • A personable and proactive attitude, with a willingness to learn.

  • Shopify experience is desired but non-essential.

  • Previous experience with CRM platforms like Gorgias/Zendesk are desired but non-essential.

  • Are available 8am-4pm or 9am-5pm Monday-Friday

    Contact Emily.Faoa@reliergroup.com for a confidential discussion or apply directly.