cluster business MANAGER

Gold coast

Brand Story

B-Corp Certified. Carbon Neutral. Entrepreneurial Mindset. Strong Remuneration. Interested? Read on, happy job-seeker.

Our client is not only an industry leader in the retail sustainability game, but also walks the walk when it comes to your professional growth and development. Partnering with industry leading external trainers and boasting a strong internal progression track record, this premium Australian founded menswear brand is a business that you will want to be a part of. Think suiting, tailored casual wear and occasional clothing plus retail homes that are equally as lush as the pieces they stock.

Our Favourite Things About Working for this Client

TO THE NINES - Dress your best with quarterly product vouchers and an indulgent all-year-round staff discount.

CASHED UP - Be rewarded by the retail performance bonus scheme for your sales performance.

GROW BABY GROW - This brand always has their eye on top performing retail members. Impress through your dedication and strategic capabilities and you'll be given the opportunity to grow into into higher retail roles or support office departments of choice.

WATCH AND LEARN - Partnering with industry leading external trainers, this brand offers excellent professional growth and L&D opportunities for its team.

About the Role

As the Cluster Business Manager, you will oversee a store and two store concession sites at Pacific Fair.

You're a fit if you're a seasoned leader who is KPI-driven, highly sales-oriented and you see the value in delivering superior customer experience. Your leadership style is progressive and evolving. You're forever setting the tone for your team when it comes to sales, customer service and operational standards. Your natural ability to inspire and engage a diverse team with a keen eye on individual progression is what makes you a stand-out for the role.

In this role you will:

  • Drive in-store efficiency, building and maintaining a high-performing teams across three locations.

  • Increase the overall performance of the retail space

  • Lead people performance & team development including recruitment and the delivery of individual contribution the the locations success

  • Manage inventory excellence and all stock management activities with the support of your team

  • Uphold luxury standards in the store visual merchandising and presentation

  • Manage eventing within the location, taking an entrepreneurial approach to collaborating with likeminded businesses to deliver exceptional sales outcomes from all events proposed and hosted

  • Manage VIP client relationships with media, celebrities and your most valued regular clientele

  • Provide exceptional service to all client experience types inclusive of VIP appointments, casual and occasional wear clients and wedding parties

  • Be commercially driven in your approach to leadership, KPI-drivers and business management of the site

You’re a fit if you…

  • Bring 2+ years Store Management experience to the role

  • Are well versed in clienteling and VIP strategies

  • Have proven success in delivering highly engaging and authentic customer experiences

  • Have strong emotional intelligence, a passion for styling and a proven ability to provide staff training to focus on individual opportunities and store culture engagement

  • Can work a Tuesday to Saturday roster, full-time

Contact Cassie@reliergroup.com for a confidential discussion or apply directly.